Author: vaishaligopi

SoftwareTechnology

What the sales team can learn from customer support

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For any business, both sales and customer support are key functions which help the organization to do well. The sales team are the ones who get …

Technology

10 Ways to Keep Customers Through Kindness

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The law of reciprocacy: No Act of kindness whether great or small will ever be wasted. What is this law and why is it in this …

SoftwareTechnology

Why Excellent B2B Customer Service is Important?

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You offer high-end software programs customised according to your client’s needs, you speak at and attend industry events, and you products are well-worth their prices. You …

SoftwareTechnology

The Essence of Customer Service

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Customer service is just not the service provided to customers before, during and after purchasing goods or services- it is much more beyond that. Customer service …

SoftwareTechnology

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

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3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance A thumb rule for most companies is to keep the customers happy at all times and …

SoftwareTechnology

Modernize Your ITSM Environment

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Experts say that if you ensure that your business stands out from the competition by “keeping ahead of the curve,” you need not have apprehensions as …