BT and TalkTalk are the most reputed companies in the UK those are providing the broadband services. Nowadays the BT broadband is top leading and best one in the market, and the TalkTalk is now growing and with the adolescent mistakes in the market. These two companies are losing their reputation because of wrong news and reasons. But still they are providing amazing speed and packages. Now let’s discuss which things are different in these broadband service providers.
1 Broadband Speed
The BT company is offering the broadband of 10Mbps, 36Mbps, 50Mbps and 67Mbps. On the other hand the TalkTalk is offering the broadband of 11 Mbps, 36Mbps and 63Mbps. As you can see the both companies are almost the same speed of the broadband, so there is no big difference between both providers in the respect of the broadband speed. In conclusion you can say the BT is heading to TalkTalk because at the price of the 36Mbps package of TalkTalk broadband, you can buy the 50Mbps package of BT.
2. Offers and Packages
The BT broadband is offering the 5 packages mentioned below.
- Standard Package – 10Mbps with unlimited use.
- Entry Level – Superfast Fibre Essential 36Mbps.
- Superfast Fibre 1 with speed of 50Mbps
- Superfast Fibre 2 with the speed of 67Mbps
- Superfast Fibre Plus with the downloading speed of 67Mbps with some extra special benefits
Talktalk is offering a small number of packages, they offer just three packages, which are mentioned below.
- Standard Package – 11Mbps with unlimited use
- 36 Mbps with unlimited fibre broadband
- 63 Mbps with Superfast Fibre broadband.
Both of them can give you benefits with the broadband packages. BT and TalkTalk are offering the best deals and packages in the market of the UK, you can buy the package for a minimum 12 months duration.
3. Customer Services
The BT and TalkTalk broadband are spending too much hard work on customer services. BT broadband is most complained about among all broadband service providers. In 2016 they received 127 complaints out of 100,00 BT users, which is more than the average (75 complaints). If you have any complaints about BT then you can call them, you have to wait for 4 minutes which is above the average of 2 minutes. However there is no issue about the customer support with TalkTalk broadband. No doubt they are growing, but still they are providing the best services. Whenever you need to call the customer support you have to wait for 40 seconds (average).
5. Technology and Router
BT is providing the home hub to the standard customers. This will offer a standard 2.4 Ghz and 5 Ghz channels, plus a USB point and four ethernet ports. On the other hand it will be better for a super fibre broadband customer on getting a smart hub. The TalkTalk broadband is offering the same router to the standard customers and other customers, the speed will customize on the same router.