software

  • A CNC mill is used to create a part. It is a three-phase process. CAD or Computer-Aided Design is used to draw the part. You will then convert the drawing to G-code via the  CAM or Computer-Aided Manufacturing program. The G-Code will then control the CNC mill to produce the part. Creating a Drawing There are lots of CAD programs that you use to create a drawing. You can find free CAD online, but others may cost you thousands of dollars. The computer-aided design is the use of computers to help in the creation, analysis, modification, or optimization of the plan. The software is used to enhance the productivity of the designer, improve communications via documentation, improve design quality, and to produce a database for manufacturing. The CAM Process The Computer-Aided Manufacturing or CAM software takes the drawing done in CAD and converts it into G-Code. CAM is an interactive process since you need to instruct the software what tools you will use, plus information like cutting depth, cutting speed, and spindle speed. There are lots of CAM programs that you can choose. The CAM process will vary depending on the software you have chosen. For beginners, you can use the free software, and as you go along and master the manufacturing process, you can decide to get the paid software. Creating the Part The final process of the CNC machining is creating the part. You have created the drawing, converted it into g-code, now it’s time for you to create the prototype you need. The G-code is the language your CNC machine understands. If you have a commercial CNC machine like the HAAS Vertical Machining Center, the controller would be designed into the computer. You need to transfer the G-code directly into the equipment. You might be wondering, do...
  • For any business, both sales and customer support are key functions which help the organization to do well. The sales team are the ones who get business for the company. They are the ones who establish the first contact with the company and get the order, which translates to revenue. Customer support, on the other hand, continues from where sales stops. The customer acquired by sales is handed over to the support team. It is the job of the support team to ensure that the customer continues to remain with the organization by providing excellent service and ensuring that all their problems are solved. Sales bring in revenue, but if the revenue has to be realized and continue, support has to pitch in. It is obvious that sales and support must work in coordination to ensure that the business does well and more and more customers are acquired and provided great service. But is there something that the sales team can learn from their support team colleagues? Yes, there are many things that the sales team can learn from support, which will help them carry out their work more effectively. Let us look at some of the things sales can learn and implement from support. Don’t sell your product, offer a solution Salesmen (and women) sell their product to the customer, the focus for them is the product. In this process, many a time, they adopt what is called the push strategy, i.e: they push the product on to the customer. Now the push strategy won’t work all the time and the customer may not like the product to be pushed at him. Here’s where sales can learn from support. The main function of support in an organization is to offer solutions to customer problems. Sales can adopt the same...
  • The law of reciprocacy: No Act of kindness whether great or small will ever be wasted. What is this law and why is it in this blog? Well, have you ever faced that urge to do something really good for someone who was kind to you or even just kind in general? That’s the law in action the more you do for others, the more profit you will see. Many businesses have found that there is a massive inflow in the number of leads right after they have either given a donation or done something extra for their client. A simple act such as a customer support executive going out of his way to help the client or giving them a follow-up call to check if everything is running smoothly can build goodwill.   There are a lot of companies that believe in taking rather than giving. These companies may be able to gain more profits in the short run with their aggressive strategy. But a more giving attitude can help build reputation and relationships which will mean repeat customers in the long term along with referral customers.   Once customers know that you are invested in their experience rather than just what you gain from them, it will result in higher profits for your business.   How can you get more customers as well as keep the ones that you already have? Its simple really all you have to do are a few acts of kindness. These can be   Being a Great Resource There are times when you get an inquiry not related to what you do. However, you do know someone who can help them with their problem. At times like this guiding them to the right path can help your customer as well improve your own...
  • You offer high-end software programs customised according to your client’s needs, you speak at and attend industry events, and you products are well-worth their prices. You probably have a huge customer base because of these. These customers, however, will not remain loyal to you for long, unless you are meeting their service expectations. Customer experience has been a major focus for all B2C companies. Delivering excellent customer service ensures customer loyalty and retention and this is something that most B2B companies fail to understand. However, the mindset of such companies has begun to change. They have come to realise that nothing can replace a wonderful customer experience, regardless of whether that customer is an individual or a company. Business-to-business companies that are putting more effort on customer service are experiencing better revenues, and this scenario is not likely to change in the near future. What you as a B2B company owner need to understand, is the fact that even during a B2B transaction, an individual is involved. That individual is a representative of the entire company but is just like any other customer. Let’s expand along these lines and see why excellent B2B customer service has become more important than ever: Because B2C Customer Experience is Improving Day by Day B2C customer service has proven to be way better than B2B customer service. It has been proven by many surveys that most B2B customers are dissatisfied and unhappy with interactions they had with the companies. Customers no longer distinguish between B2B and B2C companies, though they work differently. B2C companies have already set a high standard when it comes to customer service and the same is expected from B2B companies as well. In fact, B2C companies know that customer service is one area on which they can easily gain a...
  • 3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance A thumb rule for most companies is to keep the customers happy at all times and most companies go to great lengths to keep customers satisfied. Some of the great companies take customer satisfaction very seriously and they firmly believe that quality assurance can never be replaced with customer satisfaction. There are many ways that a company strives to keep the customers satisfied. They put in place a lot of processes, creative minds and methods to ensure that customer satisfaction is the top priority and these are the companies which have stood the test of times. As consumers we always choose companies which have the highest number of satisfied consumers rather than good quality products. Some of the ways the ways that a company assures that a company keeps its consumers satisfied are:- Many companies various kinds of tools or calculations to derive how satisfied their consumers are and these conclusions can be considered pretty definitive because they are often motivated by the number of people who have voiced their satisfaction levels. There are dedicated teams which call the consumers and ask them about their satisfaction levels and what needs to change in order to help them get greater satisfaction from the product or service. Let us take a look at why customer satisfaction should not replace quality assurance. The customer loyalty can shift in a second Retaining the customer and keeping him or her happy and satisfied is not a matter of joke. Enterprises and companies take great pains to keep the customer satisfied and many aspects such as advertisements, offers, and great review from other customers and taking swift action on feedback received are involved. It obviously requires effort and money to keep this drive going. The moment...