Why Excellent B2B Customer Service is Important?

You offer high-end software programs customised according to your client’s needs, you speak at and attend industry events, and you products are well-worth their prices. You probably have a huge customer base because of these. These customers, however, will not remain loyal to you for long, unless you are meeting their service expectations. Customer experience … Read more

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance

3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance A thumb rule for most companies is to keep the customers happy at all times and most companies go to great lengths to keep customers satisfied. Some of the great companies take customer satisfaction very seriously and they firmly believe that quality assurance can never … Read more